{"id":82861,"date":"2018-03-27T08:23:16","date_gmt":"2018-03-27T08:23:16","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/gravity-forms-netsuite-plugin\/"},"modified":"2025-12-15T16:06:14","modified_gmt":"2025-12-15T16:06:14","slug":"gf-freshdesk","status":"publish","type":"plugin","link":"https:\/\/lmo.wordpress.org\/plugins\/gf-freshdesk\/","author":14640332,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.3.6","stable_tag":"1.3.6","tested":"6.9.4","requires":"3.8","requires_php":"5.3","requires_plugins":null,"header_name":"WP Gravity Forms Freshdesk Plugin","header_author":"CRM Perks.","header_description":"Integrates Gravity Forms with Netsuite allowing form submissions to be automatically sent to your Netsuite account","assets_banners_color":"db8b97","last_updated":"2025-12-15 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Multiple FreshDesk Accounts."},{"src":"https:\/\/ps.w.org\/gf-freshdesk\/assets\/screenshot-2.png?rev=1847602","caption":"Map FreshDesk Fields to Gravity Forms fields."},{"src":"https:\/\/ps.w.org\/gf-freshdesk\/assets\/screenshot-3.png?rev=1847602","caption":"Create New Entry in FreshDesk or Update Old Entry searched By Primary key."},{"src":"https:\/\/ps.w.org\/gf-freshdesk\/assets\/screenshot-4.png?rev=1847602","caption":"Filter Entries."},{"src":"https:\/\/ps.w.org\/gf-freshdesk\/assets\/screenshot-5.png?rev=1847602","caption":"Entries Sent to FreshDesk."}],"raw_content":"<!--section=description-->\n<p>This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at <a href=\"https:\/\/www.crmperks.com\/plugins\/gravity-forms-plugins\/gravity-forms-freshdesk-plugin?utm_source=wordpress&amp;utm_medium=gf-freshdesk&amp;utm_campaign=readme\">crmperks.com<\/a><\/p>\n\n<p><strong>Need FreshDesk Plugin for Woocommerce or Contact Form 7 ?<\/strong><\/p>\n\n<ul>\n<li><p><a href=\"https:\/\/www.crmperks.com\/plugins\/woocommerce-plugins\/woocommerce-freshdesk-plugin\/?utm_source=wordpress&amp;utm_medium=gf-freshdesk&amp;utm_campaign=readme\">Woocommerce FreshDesk Plugin<\/a><\/p><\/li>\n<li><p><a href=\"https:\/\/www.crmperks.com\/plugins\/contact-form-plugins\/contact-form-freshdesk-plugin\/?utm_source=wordpress&amp;utm_medium=gf-freshdesk&amp;utm_campaign=readme\">Contact Form 7 FreshDesk<\/a><\/p><\/li>\n<\/ul>\n\n<p><strong>Connect FreshDesk<\/strong><\/p>\n\n<p>You can connect FreshDesk account to any Form by simply entering FreshDesk API key.<\/p>\n\n<p><strong>Mapping Ticket Fields<\/strong><\/p>\n\n<p>You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields.<\/p>\n\n<p><strong>Primary Key<\/strong><\/p>\n\n<p>Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field.<\/p>\n\n<p><strong>Error Reporting<\/strong><\/p>\n\n<p>If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address.<\/p>\n\n<p><strong>CRM Logs<\/strong><\/p>\n\n<p>Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk.<\/p>\n\n<p><strong>Export Logs<\/strong><\/p>\n\n<p>You can easily export Freshdesk Logs as a CSV file for  bookkeeping, and accounting purposes.<\/p>\n\n<p><strong>Full Synchronization<\/strong><\/p>\n\n<p>All local entries are fully synchronized with Freshdesk entries. If you update\/delete\/restore a form entry in Gravity Forms that entry will be updated\/deleted\/restored in the Freshdesk.<\/p>\n\n<p><strong>Filter Entries<\/strong><\/p>\n\n<p>By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk.<\/p>\n\n<p><strong>Ticket Notes<\/strong><\/p>\n\n<p>You can send one to many fields as a Ticket Note in Freshdesk.<\/p>\n\n<p><strong>Task Status and Priority<\/strong><\/p>\n\n<p>You can choose ticket status and priority for new Tickets in Freshdesk.<\/p>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=Yeu5Euuw_z4]<\/p>\n\n<blockquote>\n<p><strong>Premium Version.<\/strong><\/p>\n<p>Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. <a href=\"https:\/\/www.crmperks.com\/plugins\/gravity-forms-plugins\/gravity-forms-freshdesk-plugin?utm_source=wordpress&amp;utm_medium=gf-freshdesk&amp;utm_campaign=readme\">Upgrade to Pro version<\/a><\/p>\n<ul>\n<li>Create Contacts and Companies.<\/li>\n<li>Ticket tag field.<\/li>\n<li>Ticket attachment field.<\/li>\n<li>Custom fields field.<\/li>\n<li>Phone Number field.<\/li>\n<li>Lookup customer's email using email lookup apis. We support all good email lookup apis.<\/li>\n<li>20+ premium addons<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.crmperks.com\/plugins\/gravity-forms-plugins\/gravity-forms-freshdesk-plugin\/\">Upgrade to Pro version<\/a><\/p>\n<\/blockquote>\n\n<p><strong>Premium Addons<\/strong><\/p>\n\n<p>We have 20+ premium addons and new ones being added regularly, it's likely we have everything you'll ever need.<a href=\"https:\/\/www.crmperks.com\/add-ons\/?utm_medium=referral&amp;utm_source=wordpress&amp;utm_campaign=GF+FresDesk+Readme&amp;utm_content=GF\">View All Add-ons<\/a><\/p>\n\n<p><strong>Want to send data to other crm<\/strong>\nWe have Premium Extensions for 20+ CRMs.<a href=\"https:\/\/www.crmperks.com\/plugin-category\/gravity-forms-plugins\/?utm_source=wordpress&amp;utm_medium=directory&amp;utm_campaign=freshdesk_readme\">View All CRM Extensions<\/a><\/p>\n\n<!--section=faq-->\n<dl>\n<dt id='where%20can%20i%20get%20support%3F'><h3>Where can I get support?<\/h3><\/dt>\n<dd><p>Our team provides free support at <a href=\"https:\/\/www.crmperks.com\/contact-us\/\">https:\/\/www.crmperks.com\/contact-us\/<\/a>.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.3.6<\/h4>\n\n<ul>\n<li>fixed \"unserialize data\" issue.<\/li>\n<\/ul>\n\n<h4>1.3.5<\/h4>\n\n<ul>\n<li>fixed \"multiple tags\" issue.<\/li>\n<\/ul>\n\n<h4>1.3.4<\/h4>\n\n<ul>\n<li>fixed \"post_image field\" issue.<\/li>\n<\/ul>\n\n<h4>1.3.3<\/h4>\n\n<ul>\n<li>fixed \"confirm email field issue\".<\/li>\n<\/ul>\n\n<h4>1.3.2<\/h4>\n\n<ul>\n<li>fixed \"empty field issue in all_fields tag\".<\/li>\n<\/ul>\n\n<h4>1.3.1<\/h4>\n\n<ul>\n<li>added \"more form submission events\" feature.<\/li>\n<\/ul>\n\n<h4>1.3.0<\/h4>\n\n<ul>\n<li>fixed \"API key deleted\" issue.<\/li>\n<\/ul>\n\n<h4>1.2.9<\/h4>\n\n<ul>\n<li>fixed \"debug xss\" issue.<\/li>\n<\/ul>\n\n<h4>1.2.8<\/h4>\n\n<ul>\n<li>fixed \"company object\".<\/li>\n<\/ul>\n\n<h4>1.2.7<\/h4>\n\n<ul>\n<li>fixed \"map field options to gravity field\" issue.<\/li>\n<\/ul>\n\n<h4>1.2.6<\/h4>\n\n<ul>\n<li>fixed \"form checkbox field to freshdesk text field\".<\/li>\n<\/ul>\n\n<h4>1.2.5<\/h4>\n\n<ul>\n<li>added new line and html support in ticket.<\/li>\n<\/ul>\n\n<h4>1.2.4<\/h4>\n\n<ul>\n<li>fixed all_fields html table.<\/li>\n<\/ul>\n\n<h4>1.2.3<\/h4>\n\n<ul>\n<li>fixed attachments field.<\/li>\n<\/ul>\n\n<h4>1.2.2<\/h4>\n\n<ul>\n<li>added Companies support.<\/li>\n<\/ul>\n\n<h4>1.2.1<\/h4>\n\n<ul>\n<li>options selectbox added in fields settings.<\/li>\n<\/ul>\n\n<h4>1.2<\/h4>\n\n<ul>\n<li>removed addons page.<\/li>\n<li>fixed custom fields.<\/li>\n<\/ul>\n\n<h4>1.1<\/h4>\n\n<ul>\n<li>500 error on submitting a form fixed https:\/\/wordpress.org\/support\/topic\/not-working-error-500\/.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"Gravity Forms FreshDesk Plugin allows you to quickly integrate Gravity Forms with FreshDesk.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/82861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=82861"}],"author":[{"embeddable":true,"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/crmperks"}],"wp:attachment":[{"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=82861"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=82861"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=82861"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=82861"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=82861"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/lmo.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=82861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}