Title: Multisite Ticket System Author: merleM_157 Published: 04 Fevrer 2016 Last modified: 21 Setember 2017 --- Search plugins ![](https://ps.w.org/multisite-ticket-system/assets/banner-772x250.png?rev=1344299) This plugin **hasn’t been tested with the latest 3 major releases of WordPress**. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress. ![](https://ps.w.org/multisite-ticket-system/assets/icon-256x256.png?rev=1344299) # Multisite Ticket System By [merleM_157](https://profiles.wordpress.org/merlem_157/) [Download](https://downloads.wordpress.org/plugin/multisite-ticket-system.zip) * [Details](https://lmo.wordpress.org/plugins/multisite-ticket-system/#description) * [Reviews](https://lmo.wordpress.org/plugins/multisite-ticket-system/#reviews) * [Installation](https://lmo.wordpress.org/plugins/multisite-ticket-system/#installation) * [Development](https://lmo.wordpress.org/plugins/multisite-ticket-system/#developers) [Support](https://wordpress.org/support/plugin/multisite-ticket-system/) ## Description Multisite Ticket System is a plugin for WordPress Multisite Network. Super Admin receives tickets and manages settings (categories and e-mail addresses). Administrators of the sites (only) can submit tickets. The plugin also provides comment sections for updating tickets. There are a lot of WordPress Ticket System plugins out there, but rarely ones (or none) that are intended for improved communication between Super Admin and Site Administrators in a Multisite Network. This is all the more convenient if your organization manages many regional groups throughout the country or in general manages many sites that are administered by different people with diverse kinds of WordPress knowledge, especially by people with zero knowledge of WordPress. In these cases, the Super Admin is able to help more efficiently through this ticket system, e.g. instead of managing requests via e-mail. It means in effect that the ticket system is used in the backend (Dashboard) and doesn’t provide e.g. contact forms in the frontend (actual website / blog) for visitors. That what makes it rather interesting– a plugin for improved support in multisite networks. The plugin has been developed in German, but English translation files are provided( US, GB, AU). Since there has been quite a few changes in WordPress itself, the plugin has been tested now in WP version 4.4, 4.4.2, and 4.8.2, but of course it is possible that it works in older versions as well. Test / Use at your own risk! (And maybe contact me, too, I am happy to make this plugin compatible for as many versions as possible.) ## Screenshots * [[ * Tickets overview in Network Admin * [[ * Settings overview in Network Admin * [[ * Tickets overview in Site Admin * [[ * Create a ticket in Site Admin * [[ * View a selected ticket * [[ * View the comment section ## Installation Note: This plugin is intended for multisite networks and won’t activate in single WP installations. It wouldn’t be of much use otherwise anyway. However, if you’re fascinated by this plugin and wish to use it in a single WP installation, feel free to contact me. 1. Upload the plugin files to the ‘/wp-content/plugins/plugin-name’ directory, or install the plugin through the WordPress plugins screen directly. 2. Activate the plugin through the ‘Plugins’ screen in WordPress 3. Enjoy the extended support feature! ## FAQ Installation Instructions Note: This plugin is intended for multisite networks and won’t activate in single WP installations. It wouldn’t be of much use otherwise anyway. However, if you’re fascinated by this plugin and wish to use it in a single WP installation, feel free to contact me. 1. Upload the plugin files to the ‘/wp-content/plugins/plugin-name’ directory, or install the plugin through the WordPress plugins screen directly. 2. Activate the plugin through the ‘Plugins’ screen in WordPress 3. Enjoy the extended support feature! ## Reviews ![](https://secure.gravatar.com/avatar/3f3814e5bed93e3a405d3a59662d5fdf8c4e7baaa9e08e05280cdc4a156ac4f2? s=60&d=retro&r=g) ### 󠀁[Very good](https://wordpress.org/support/topic/very-good-2826/)󠁿 [berfayvel](https://profiles.wordpress.org/berfayvel/) 20 Sginer 2018 very good ![](https://secure.gravatar.com/avatar/c6246e64f9ca70db01c7528421ac3384ba85748a8765bdf3d01ed32b91e8a9ac? s=60&d=retro&r=g) ### 󠀁[Easy to use](https://wordpress.org/support/topic/easy-to-use-973/)󠁿 [Sylsylvia79](https://profiles.wordpress.org/sylsylvia79/) 03 Setember 2016 It’s a really useful, easy to install and easy to use plugin. Works perfectly. ![](https://secure.gravatar.com/avatar/afd05dc5e57f2885a91b43cd866aa904b705948b2338c39d7bc00824786c5d4b? s=60&d=retro&r=g) ### 󠀁[Great start](https://wordpress.org/support/topic/great-start-26/)󠁿 [jambrikp](https://profiles.wordpress.org/jambrikp/) 03 Setember 2016 Its a nice plugin. I need a light ticketing system. So its great! 🙂 I hope you will continue to develop this plugin. ![](https://secure.gravatar.com/avatar/f78be0c258fb7ea2e421b60e573d693301c782b0b74c9d02c24bca18c296246c? s=60&d=retro&r=g) ### 󠀁[Nice Tool](https://wordpress.org/support/topic/nice-tool-36/)󠁿 [Joachim](https://profiles.wordpress.org/joesy/) 03 Setember 2016 1 reply Nice Tool, but there is a conflict with the cas-mestro plugin: the ticket param is needed by phpCAS. [ Read all 4 reviews ](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/) ## Contributors & Developers “Multisite Ticket System” is open source software. The following people have contributed to this plugin. Contributors * [ merleM_157 ](https://profiles.wordpress.org/merlem_157/) “Multisite Ticket System” has been translated into 1 locale. Thank you to [the translators](https://translate.wordpress.org/projects/wp-plugins/multisite-ticket-system/contributors) for their contributions. [Translate “Multisite Ticket System” into your language.](https://translate.wordpress.org/projects/wp-plugins/multisite-ticket-system) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/multisite-ticket-system/), check out the [SVN repository](https://plugins.svn.wordpress.org/multisite-ticket-system/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/multisite-ticket-system/) by [RSS](https://plugins.trac.wordpress.org/log/multisite-ticket-system/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0 * Deprecated function get_currentuserinfo swapped for wp_get_current_user() * Added language files for en_AU (Australia) #### 0.5 * This is the first version ever, so no changes have been made so far. But I am eager to improve this plugin and optimize its features! ## Meta * Version **1.0** * Last updated **9 years ago** * Active installations **10+** * WordPress version ** 4.4 or higher ** * Tested up to **4.8.28** * Languages * [Dutch](https://nl.wordpress.org/plugins/multisite-ticket-system/) and [English (US)](https://wordpress.org/plugins/multisite-ticket-system/). * [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/multisite-ticket-system) * Tags * [multisite](https://lmo.wordpress.org/plugins/tags/multisite/)[ticket](https://lmo.wordpress.org/plugins/tags/ticket/) * [Advanced View](https://lmo.wordpress.org/plugins/multisite-ticket-system/advanced/) ## Ratings 4.8 out of 5 stars. * [ 3 5-star reviews ](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/?filter=5) * [ 1 4-star review ](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/?filter=1) [Add my review](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/multisite-ticket-system/reviews/) ## Contributors * [ merleM_157 ](https://profiles.wordpress.org/merlem_157/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/multisite-ticket-system/)