Title: Easy Digital Downloads – Omnidesk Support
Author: Aleksandr
Published: <strong>16 Masg 2018</strong>
Last modified: 03 Sgiugn 2020

---

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![](https://ps.w.org/edd-omnidesk-support/assets/banner-772x250.png?rev=1878037)

This plugin **hasn’t been tested with the latest 3 major releases of WordPress**.
It may no longer be maintained or supported and may have compatibility issues when
used with more recent versions of WordPress.

![](https://ps.w.org/edd-omnidesk-support/assets/icon-256x256.jpg?rev=1876175)

# Easy Digital Downloads – Omnidesk Support

 By [Aleksandr](https://profiles.wordpress.org/aleksandrx/)

[Download](https://downloads.wordpress.org/plugin/edd-omnidesk-support.1.3.0.zip)

 * [Details](https://lmo.wordpress.org/plugins/edd-omnidesk-support/#description)
 * [Reviews](https://lmo.wordpress.org/plugins/edd-omnidesk-support/#reviews)
 *  [Installation](https://lmo.wordpress.org/plugins/edd-omnidesk-support/#installation)
 * [Development](https://lmo.wordpress.org/plugins/edd-omnidesk-support/#developers)

 [Support](https://wordpress.org/support/plugin/edd-omnidesk-support/)

## Description

Easy to configure
 Single Sign On with Omnidesk’s Remote Authentication lets your
users submit tickets, check their progress and add their thoughts to the community
forum without ever having to login to Omnidesk.

Just add the [edd_omnidesk] shortcode to your support page, enter your API login
credentials in the Easy Digital Downloads Settings -> Extensions tab under “Omnidesk”
and you are ready to go! If a user is logged in, when they access your support page,
they will be automatically redirected to your Omnidesk landing page. If they are
not logged in, it will load the support page, where you can include information 
about needing to be logged in.

## Screenshots

[⌊Settings page⌉⌊Settings page⌉[

Settings page

## Installation

For an automatic installation through WordPress:

 1. Go to the ‘Add New’ plugins screen in your WordPress admin area
 2. Search for ‘Easy Digital Downloads – Omnidesk Support’
 3. Click ‘Install Now’ and activate the plugin

For a manual installation via FTP:

 1. Upload the addthis folder to the `/wp-content/plugins/` directory
 2. Activate the plugin through the ‘Plugins’ screen in your WordPress admin area

To upload the plugin through WordPress, instead of FTP:

 1. Upload the downloaded zip file on the ‘Add New’ plugins screen (see the ‘Upload’
    tab) in your WordPress admin area and activate.

## FAQ

 * **I don’t have a Omnidesk account, can I still use this plugin?**
 * You do need a Omnidesk account in order to use this plugin, otherwise it’s a 
   little useless! You can sign up in 30 seconds, which gives you a 14 day free 
   [help desk software](https://omnidesk.ru/) trial with no credit card needed.
 * **How do I use Easy Digital Downloads – Omnidesk Support?**
 * Create a page on your website, perhaps named Support, and place the following
   short code in the content of the page:
 * [edd_omnidesk]

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“Easy Digital Downloads – Omnidesk Support” is open source software. The following
people have contributed to this plugin.

Contributors

 *   [ Aleksandr ](https://profiles.wordpress.org/aleksandrx/)

“Easy Digital Downloads – Omnidesk Support” has been translated into 1 locale. Thank
you to [the translators](https://translate.wordpress.org/projects/wp-plugins/edd-omnidesk-support/contributors)
for their contributions.

[Translate “Easy Digital Downloads – Omnidesk Support” into your language.](https://translate.wordpress.org/projects/wp-plugins/edd-omnidesk-support)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/edd-omnidesk-support/),
check out the [SVN repository](https://plugins.svn.wordpress.org/edd-omnidesk-support/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/edd-omnidesk-support/)
by [RSS](https://plugins.trac.wordpress.org/log/edd-omnidesk-support/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.3

 * Fixed an incorrect API URL.
 * Fixed a problem with incorrect timestamps.

#### 1.0

 * Initial release

## Meta

 *  Version **1.3.0**
 *  Last updated **6 years ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 4.2 or higher **
 *  Tested up to **5.4.19**
 *  PHP version ** 5.6 or higher **
 *  Languages
 * [English (US)](https://wordpress.org/plugins/edd-omnidesk-support/) and [Russian](https://ru.wordpress.org/plugins/edd-omnidesk-support/).
 *  [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/edd-omnidesk-support)
 * Tags
 * [customer support](https://lmo.wordpress.org/plugins/tags/customer-support/)[help desk](https://lmo.wordpress.org/plugins/tags/help-desk/)
   [helpdesk](https://lmo.wordpress.org/plugins/tags/helpdesk/)[support](https://lmo.wordpress.org/plugins/tags/support/)
 *  [Advanced View](https://lmo.wordpress.org/plugins/edd-omnidesk-support/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/edd-omnidesk-support/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/edd-omnidesk-support/reviews/)

## Contributors

 *   [ Aleksandr ](https://profiles.wordpress.org/aleksandrx/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/edd-omnidesk-support/)

## Donate

Would you like to support the advancement of this plugin?

 [ Donate to this plugin ](https://yasobe.ru/na/easy_digital_downloads_omnidesk_support_needs_your_support/)